Terms of Service and Conditions of Sale

The offer and sale of products on this website is governed by these Terms and Conditions.By using this site Ceramichepontevecchio.com, users’ agree to these Terms and Conditions, and for this reason Galleria Ponte Vecchio sas invites all users to read them beforehand.

These Terms and Conditions may at any time be updated and / or amended by GalleriaPonte vecchio sas, changes and updates will be notified to the users as soon adopted and will be binding upon their publication in this section in which users are invited to access regularly to check the publication of the most recent and updated General Terms and Conditions of ceramichepontevecchio.com. In the event that the user does not agree, in whole or in part, with these Terms, please refrain from accessing and from using the website.

The products offered for sale on ceramichepontevecchio.com are sold directly by

Galeria Ponte Vecchio sas, with registered office in Via Guicciardini Firenze (Italy), registration REA FI-417428, VAT IT2132630480, the sale is concluded and perfected directly between the user / buyer and Galleria Ponte Vecchio sas / seller.

For further information on the products and the operation of the site, users can send an email to info@ceramichepontevecchio.com.

For any other legal information, refer to this section and Privacy Policy.

1. The commercial policy of Galleria Ponte Vecchio

1.1 Galleria Ponte Vecchio offer for sale on the site ceramichepontevecchio.com own products and conduct electronic-commerce with regard to end-users. Galleria Ponte Vecchio sas reserves the right not to accept and not to proceed to purchase proposals that are not received by consumers and users, however, which do not comply with these Terms and Conditions of Sale.

1.2 These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of the purchase of products on the site between users of the website and Galleria Ponte Vecchio.

1.3 These Conditions of Sale do not regulate the supply of services and / or sale of products by anyone other than Galleria Ponte Vecchio sas, and recommended for the user, prior to purchase of goods and / or services offered for controls the general conditions of sale.

1. How to Buy (acceptance of Terms and Conditions, Privacy)

2.1 The display of products on ceramichepontevecchio.com is simple invitation to offer.

2.2 To purchase one or more products the user has to select them one at a time and add them to the "shopping bag".

2.3 Conclusion of the product selection, the user can view them all in his / her shopping bag that also report an indication of the essential characteristics of the selected products and their prices.

2.4 To complete the purchase, the user must click the "proceed to checkout" and will then appear on cd "Order Form" that the user will have to fill out with personal details and then, finally, choose the preferred payment method and proceed with payment.

2.5 Before placing an order the user will be asked to carefully read the General Terms and Conditions of Sale, the information on the Right of Withdraw and Privacy Policy and accept them specifically.

2.6 The order constitutes a contract proposal addressed directly to the portal ceramichepontevecchio.com.

2.7 Immediately upon receipt of the order, Galleria Ponte Vecchio sas will send the user a confirmation e-mail ("e-mail order confirmation") that does not constitute acceptance of the order proposal; with this e-mail Galleria Ponte Vecchio sas informs the 'buyer to have received the order and it undergoes a process of verification of the data and availability of the products contained therein.

2.8 The purchase agreement is concluded, and the payment will be charged to the account of the buyer, only when the customer receives an e-mail of order acceptance ("e-mail confirming shipment") with which Galleria Ponte Vecchio sas confirms the conclusion of the purchase contract, informing the buyer of the shipment of the products that were available and the expected date of delivery.

2.9 The e-mail confirmation of the order and shipment contains a summary of legal information already contained in the order form (2.4).

2.10 Any product which has not been given confirmation of shipment because it is unavailable, is not part of the purchase contract; in case of ordered products and resulted not available at the time of shipping, Galleria Ponte Vecchio sas will refund the buyer the price of the product within 30 days of the order date.

2.11 User may cancel the order, with no charge, just before having received the e-mail shipping confirmation referred to in paragraph 2.8.

2.12 The user can at any time check the status of the order by sending an email to info@ceramichepontevecchio.com

2.13 In case of purchase the invoice will be included in the package and will be sent to the buyer even by e-mail from Galleria Ponte Vecchio sas.

1. Prices and availability of products

3.1 On ceramichepontevecchio are offered for sale only object created and painted enteirely by hand by expert craftsmen in the ancient tradition of the italian master potters products. The order constitutes a contract proposal or addressed directly to ceramichepontevecchio.com

3.2 The products offered for sale on ceramichepontevecchio.com are purchased by users directly galleria ponte vecchio sas, which guarantee  to have them produced in strict compliance with all the rules and laws, and ensuring the highest quality of the products.

3.3 Each product is completely hand made and any slight imperfections are not to be seen as defects,but rather as evidence of artistic hand-craftesmanship

Galleria Ponte Vecchio sas does not guarantee that the images and colours of the products correspond exactly to the real ones, as they may be modified depending on the type of PC monitors, Internet browser used by the user.

3.4 The prices of products may be subject to change; before submitting the order the user are therefore requested to verify the exact amount of the final sale price.

3.5 In case of payment by credit card, the financial information provided by the buyer at the time the order (number of credit card / debit card, expiration date) will be sent by encrypted protocol to PayPal which provides electronic payment services, without any other third party gains access to it. Galleria Ponte Vecchio sas will use this information only to complete the purchase by the purchaser or to refund the amount already paid in the event of a product not available after payment or in case of exercise of the right of withdrawal, or even if it is necessary to prevent or report to police authorities any fraud perpetrated on ceramichepontevecchio.com

1. Guarantees

The sale of products on ceramichepontevecchio.com by the legislation on legal guarantee of conformity and commercial guarantees for consumer goods in accordance with national and Community legislation, including, in the case of purchases made by users who are Consumers (individuals who access and use this site for personal purposes, unrelated to business, professional or commercial activity) the Consumer Code (Legislative Decree 6 September 2005, n. 206).  For more information see Returns and Warranties.

1. Shipping

The orders are processed form Monday to Friday from 10:00 to 19:00. The orders placed on saturday/sunday will be processed on next Monday. Further information on the procedures and deadlines for delivery of ordered products can be found in the e-mail confirming shipment (section 2.9).

1. Customs

If the ordered products on ceramichepontevecchio.com were to be delivered abroad, the buyer may be subject to import duties and taxes, payable once the parcel reaches its destination. Any additional costs for customs clearance is borne by the buyer; Tom Italia Srls can not predict the amount of such costs over which he has no control. For information on customs policies of foreign countries, we invite the user to contact the local customs office. 

1. Return Policy

Contact our Customer Service at the email address info@ceramichepontevecchio.com and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return.

You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return.

Returns must be within 15 days from the day of delivery. Further information on the exercise of this right can be found in the e-mail confirming shipment (section 2.9).

We suggest to use the same courier and the same packing. The return shipping cost are not included.

We will confirm you by email that your return has been accepted.

We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies).

The item must not be used; it has to be in the same conditions as it was received, appropriately packaged in its original box.

The item must not have been washed or damaged in any way.  

1. Privacy

We encourage the user to carefully read the section of the website dedicated to the Privacy Policy which contains all the information relating to the treatment by TGalleria Ponte Vecchio sas of user personal information. For any further information regarding Privacy Policy, you can send an e-mail or write to info@ceramichepontevecchio.com

1. Applicable law and dispute resolution. Jurisdiction

These General Conditions of Sale are governed by Italian law. The place of jurisdiction in the event of any dispute will be to the City of Firenze – Italy.